Our Client Care Commitments

Balogun Harold is committed to providing you with legal services that meet and exceed your expectations. In order to achieve client service excellence, we continually monitor our performance to refine and improve our standards of client care. We mostly receive positive feedback from our clients and we are also open to take any negative comments and where necessary review them and develop our procedures. We are aware that coming to see a solicitor is frequently done due to a necessity of time rather than a choice and sometimes it may be a daunting experience for many people. By following these guidelines, we want to assure you that we will make all our efforts to make you feel welcome.

At all times, we commit to:

• Acting ethically and in accordance with the relevant rules of professional conduct and other regulations;
• Assessing your matter and explaining the prospects of achieving your aims;
• Ensuring that you understand what you are undertaking. This includes the risk of success or loss, and the possible costs involved;
• Ensuring that we have the specialist expertise and resources to deal with your matter;
• Not discriminating against you.
• Keeping your business confidential.
• Suggesting alternative, better or more cost effective solutions where appropriate.
• Ensuring client confidentiality, and act in your best interests, with integrity and candour at all times;
• Only charge you costs agreed in writing. We will also give you the most accurate information about possible costs at every stage;
• Give you progress updates, including important dates in relation to your matter;
• Deal with any questions or queries, and reply to your correspondence promptly.
• Advising you of any delays and any reasons for them.
• Be courteous always

If you need assistance with any legal issues, our initial consultation is a great first step, an easy way of finding out how we could help you without any cost. Call Balogun Harold on +447867662233 or +2348060817371.